Full Time Housekeeper

Old Edwards Inn and Spa, a Four-Star luxury resort in the mountains of Western North Carolina, is seeking a full-time Housekeeper. If you have skills, experience, passion and the demeanor to serve as part of an award-winning guest-services team in a world-class luxury hospitality environment, you could be a candidate for this position.

Old Edwards Inn and Spa is in the resort town of Highlands, North Carolina. It is on Travel and Leisure’s World’s Best list and on Condé Nast Traveler’s Gold List. One of the key reasons for these awards—as well as for our consistently amazing TripAdvisor rankings—is our staff. If you love coming to work every day because of your ability and desire to positively impact people’s lives and vacation memories with your warmth, caring and genuine passion for serving others, then you would be a great fit with our team. If you pride yourself on reading people and tailoring your communication style and demeanor to match what they need when they arrive and throughout their stay, then Old Edwards might be the perfect environment for you.

Our successful Housekeeper candidate displays a demeanor of calm control throughout any situation—whether it is a guest with an immediate or unusual request, multiple check-ins or check-outs at one time, or any number of other spontaneous occurrences that happen in the hospitality business every day. You pride yourself on smoothly, discreetly and efficiently handling challenges, all the while making the guests feel like they are the center of your world. Our ideal candidate thrives on this type of environment and has demonstrated experience in handling his or herself in a high-end hospitality environment.

Specific Responsibilities

• Clean and stock assigned rooms/suites to meet established cleanliness and quality standards
• Make beds, cleans rooms (bathroom, bedroom, sitting room, etc.), dusts, vacuums, washes windows/tracks, reports maintenance deficiencies and removes trash, dirty linens, towels and used amenities from rooms/suites
• Check, stock and transport supply cart. Conduct visual inspection of room/suite prior to completion
• Respond promptly to requests from guests and other departments
• Fill cart with supplies and transport cart to assigned area
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Replace guest amenities and supplies in rooms
• Replace dirty linens and terry with clean items
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities